Orders and Shipping
Do you offer free shipping?
Yes! We offer free worldwide shipping on all open edition art prints and frames with no minimum purchase required!
Due to labour disruptions at Canada Post, we are currently unable to offer free shipping on greeting cards adn limited editions..
What is your Refund Policy
We offer returns within 30-days of receipt of your items. The items must be returned in their original condition and the original undamaged packing or a similar protective tube or box. because all of the Ugly Cat Studio's art is made to order, the return shipping cost is at the customer’s own expense.
If your items were damaged in transit, or if there was a mistake or printing issue on our part, not to worry! Simply contact us a with a picture of the issue, (and of the packaging, if relevant). Once we've taken a look at the evidence we'll arrange for a replacement or refund ASAP. There's no need to ship anything back to us. You can recycle,
donate, or gift the misprinted/damaged items as you see fit.
And you can always contact at [email protected] if you have any other questions.
When can I expect my order to arrive?
Orders are processed and printed within 1–3 business day (excluding weekends and holidays) after receiving your order confirmation email. Please note: Our printing partners are closed between Christmas and New Years day, so no orders will be processed between those days
Shipping speed, depends on location and which of our partners is printing the order, doing but is generally within 5 – 7 business days in Canada, the US, the UK, and Europe.
Where do your prints ship from?
Greeting cards, and limited edition signed prints will ship directly from the Ugly Cat Studio in Montŕeal.
For other prints, we work with a variety of fine art printing studios in the UK, Europe, and North America.
Which printing studio your prints will be shipped from depends on your location, and the particular items you ordered.
Currently we are working with partners in Kentucky USA, Paris France, and London in the UK.
Are there import taxes/duties/customs?
For customers in the USA, Canada, the UK, and the EEA, you won’t have to worry about import taxes or customs fees—there’s nothing extra to pay beyond the price of your order. We’ve taken care of it for you, so your experience will be as smooth as possible.
If you're ordering from another country, we recommend checking with your local customs office to see if any import taxes or customs duties might apply. While we can’t cover those fees for every location, we’re here to help make your shopping experience as easy and stress-free as we can!
My order is damaged, misprinted, or wrong. What do I do?
We always do our best to ensure everything arrives in perfect condition and that the prints are just right, but sometimes things can go wrong.
If your order arrived damaged or there was an issue with the print, don’t worry—we’ve got you covered! Just reach out to us with a picture of the problem (and the packaging, if relevant), and we’ll take care of it. Once we’ve checked things out, we’ll get a replacement or refund sent your way as quickly as possible.
No need to send anything back—feel free to recycle, donate, or gift any damaged items! We're here to make it right for you.
Can I make changes to my order after it's been placed?
We get it—sometimes things change, and you might need to tweak your order after hitting that “place order” button.
While we’ll do our best to help, keep in mind that once your order has been sent to the print studio, changes might not be possible.
Shoot us an email at [email protected] as soon as you can, and we’ll see if we can make it happen!
The Ugly Cat's Artwork
What is "giclée printing"?
Giclée (pronounced “zhee-clay”) is a fancy way of saying “really high-quality printing.” It’s a process that uses advanced inkjet printers to create super-detailed, vibrant reproductions of artwork. The inks are pigment-based and combined with archival-quality materials like fine art paper or canvas, so the prints are made to last—no fading or yellowing for decades.
Artists and photographers love giclée printing because it captures every little detail and color just like the original. If you’re looking for a museum-quality print that’s as close to the real thing as it gets, giclée is the way to go!
What do you mean by "archival paper"?
Museum-quality archival paper is a type of paper designed to last for decades, if not centuries, without deteriorating. It’s made to meet the high standards required for preserving artwork, photographs, and important documents.
Here’s what makes it special:
- Acid-Free: Unlike regular paper, archival paper is free of acids and other chemicals that can cause yellowing, brittleness, or fading over time.
- Lignin-Free: Lignin, a natural compound found in wood pulp, can also lead to discoloration and decay. Museum-quality paper removes this for added longevity.
- Durability: It’s made to withstand handling, light exposure, and environmental changes better than standard paper.
- Texture and Appearance: This paper often has a luxurious, fine texture that enhances the richness and detail of prints, making it ideal for displaying artwork or photos.
When paired with high-quality inks, museum-quality archival paper ensures your prints look stunning and remain in great condition for generations. It’s the same standard used by museums and galleries to showcase and preserve valuable pieces.
Is all your artwork original?
Every piece of art you see here is 100% original and created by Catherine Hébert. There’s no AI involved—just Catherine’s own imagination, skill, and vision. Each artwork is thoughtfully crafted, with every detail reflecting her unique artistic style and personal touch.
We believe in the value of true, original art. When you choose a piece from us, you're not just getting a print; you're getting something that’s been carefully created by an artist who puts real thought and care into every piece. It’s all about supporting creativity that comes from a genuine, human source.
Business and Collaboration
Are you available for commissions?
Unfortunately, I’m not taking commissions right now. That said, if you have a photo of your animal or something else that inspires you, I’d absolutely love to see it! You can send it to me at [email protected]. While I can’t promise it’ll end up in my work, it might just spark some creative magic. ❤️
Do you do have wholesale / trade prices?
You bet we do! If you're a shop owner or looking to buy in bulk, you can checkout our store on Faire: https://theuglycatstudio.faire.com/.
If you have questions or need more details—whether it’s about our pricing, minimum order quantities, or something else—just shoot us an email at [email protected]. We’re here to help and would love to work with you!
Can I collaborate with The Ugly Cat? Are you open to partnerships?
Yes, yes, a thousand times yes! We absolutely love collaborating with other brands and artists—it’s one of our favorite things to do. Whether you’ve got a cool idea for a project, want to team up on some creative magic, or think our styles would vibe perfectly, we’re all ears!
Shoot us an email at [email protected] and tell us a bit about yourself and your idea. We’re excited to hear from you and see what we do together!